Online
Customers are most often apprehensive on situations when they are unable to log
in to their Yahoo accounts even when they are quite sure of the account user
name and password. The user feels that the account is no longer safe and all
the contacts and information stored in the account are gone. This is, however,
not the case. Owing to number of online accounts maintained by the users in
this information age, there is a possibility that users may neglect some of the
accounts and due to which these accounts may be in the dormant stage for a long
periods of time. The Yahoo Customer
Support service, in an attempt for better resource utilisation and safety
measures, has automated certain batch jobs which deactivates these accounts
because these accounts are soft targets for intruders to carry out their
concealed operations. However, customers do have the option for recovering
these accounts by following a set of steps which would guide them for
recovering their account. The authenticity check for account recovery is more
stringent as compared to other account related verification.
All
account recovery requests are handled by the Yahoo Technical Support team, and
the series of steps followed are mentioned and explained below:-
Steps 1 –
When the user calls a customer care support service for recovering or
reactivating his or her account, the first and foremost thing is the
authenticity of the user. The user access the account information and asks few
of the account related information like alternate email address and/or the
mobile phone number, as well as a few of the hint questions which were provided
while creating the account
Step 2 – It
is mandatory for the user to answer the hint questions set by him during
creation of the account. In case he is not able to answer, he has to fill a
form sent by the Yahoo customer care executive, and update it back to him.
Based on the information filled in the form, a Yahoo representative would
contact the respective person and carry out the necessary steps. This step can
be bypassed in case the user remembers the hint question.
The
service level agreement for these kinds of requests is mostly from 2 days to a
week. Based on the critical and complexity of the request, the time to
recovery varies. Customers can feel free to get in touch with the yahoo support expert team personnel any time
during the day via phone, chat, email as well as via social media.
It can be easy to remove Yahoo problem from the Yahoo mail account when you go through Yahoo customer service phone number. It is one of the easiest ways in fixing yahoo problems.
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